Job Description

Job Description

At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

L.L.Bean is searching for a Retail Store Manager to lead our store located at Legacy Village in Lyndhurst, OH (Cleveland).

Position Purpose: Drives business results, develops talent and ensures delivery of the legendary L.L.Bean customer experience for assigned outdoor lifestyle concept retail store. Communicates and drives Retail strategic initiatives. Accountable for P & L performance for assigned store. Promotes the company's core values of Outdoors Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.

Store Sales Annual Volume: $4-6M

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Responsibilities:

Drives business results in assigned store

• Sets clear direction and communicates consistent priorities.
• Inspires and guides team(s) to reach goals and achieve objectives.
• Leverages and assigns resources (payroll, expenses, people) to meet goals.
• Creates a disciplined culture focused on excellence in execution.
• Ensures adherence to all standard operating procedures, including Human Resource Management, Loss Prevention, and Safety.
• Ensures asset protection and supply control contributing to profit and loss management.
• Takes personal accountability for individual results and team decisions.

Develops talent in assigned store

• Sets high standards and clear accountability.
• Develops team to deliver legendary customer service in support of L.L. Bean's Golden Rule and Guarantee.
• Fosters a deep connection between the team and the brand.
• Objectively and accurately assess talent.
• Provides frequent and comprehensive performance feedback (written and verbal).
• Seizes the opportunity to highlight the achievement of others.
• Ensures all leaders address underperformance with urgency and appropriate partnerships.
• Identifies high-potential employees and offers challenging assignments as part of their succession planning and development.
• Models L.L.Bean’s inclusive and fair hiring practices
• Fosters an inclusive work environment by seeking team members’ perspectives, actively listening to others' opinions and experiences, and modeling and encouraging respectful communication among the team. 
• Values and works collaboratively and respectfully across a variety of differences among team members and customers.

Delivers the L.L. Bean customer experience in assigned store

• Drives the elevation of GUIDE / Manager On Duty behaviors.
• Holds self and others accountable to L.L. Bean's Golden Rule and Guarantee.
• Ensures store actively promotes Learn, Try, Buy and Enjoy concept through outdoor discovery school walk-on adventures, clinics and demonstrations.
• Uses customer feedback to influence changes that enhance the customer experience.
• Identifies and influences improvements in visual presentation to maximize profitability and results.
• Holds self and others accountable for visual presentation standards.

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

• Minimum 5+ years experience as a store manager in relevant traffic, volume and unit intensity location
• Store Manager experience with an apparel retailer a must
• Demonstrated critical leadership behaviors of being strategic and innovative
• Strong business acumen with the ability to achieve sales and service goals
• Proven leadership skills with the ability to develop and motivate employees
• Demonstrated ability to foster an inclusive work environment and customer experience.
• Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers and teams from a variety of backgrounds
• Established time management and organizational skills
• Established interpersonal, written and verbal communication skills
• Ability to build strong partnerships and work collaboratively to achieve goals
• Ability to balance growth and tradition
• Ability to travel occasionally between stores and outside of state if necessary
• Ability to work a flexible schedule including nights, weekends and holidays

If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you!   At L.L.Bean, we believe the outdoors brings out the best in all of us.  We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.

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