Job Description

Mortgage Loan Officer, Consumer Direct Join our team at Carrington Holding Company, LLC in Franklin, TN. As a Consumer Direct Mortgage Loan Officer, you will advise customers on mortgage options and guide them through the mortgage process, whether purchasing a new home or refinancing. Target pay range: $125,000 - $300,000 annually. Responsibilities Prospect, connect, and build rapport with customers by making outbound calls to company-sourced leads and taking inbound calls from customer inquiries, customer service agent transfers, and third‑party transfers. Guide customers to the best mortgage products available by listening to their needs, answering questions, and collecting all required documents to close a mortgage loan. Follow up with customers to ensure high‑level best‑in‑class service. Adhere to all phone, email, and SMS disclosure requirements when interacting with customers. Partner with business partners to ensure an expedient and seamless file flow. Maintain resilience, determination, and adaptability to changes in the mortgage industry and our customers’ needs. Maintain adherence to all applicable laws and regulations regarding mortgage lending. Perform other duties as assigned. Qualifications Knowledge of FHA, FNMA, FHLMC, VA, and USDA products. Knowledge of purchase and refinance transactions. Knowledge of Carrington’s underwriting guidelines and investor requirements or ability to learn quickly. Knowledge of Carrington’s loan origination system or ability to learn quickly. Preferred industry‑specific software knowledge (Lead management systems such as Leads 360, DU, LP, Appraisal Management Software). Proficiency at or the ability to learn all mortgage origination software and technologies. Passion for serving current Carrington Mortgage customers. Excellent communication, listening, and interpersonal skills. Strong attention to detail. Company Overview Carrington Mortgage Services—Retail Lending is part of The Carrington Companies. We offer a wide variety of home purchase and refinance products for government and conventional loan programs, specializing in underserved programs for borrowers with less than perfect credit and low down payment. Value Proposition Full array of mortgage programs. Paperless loan file flow and process. Aggressive marketing support including brochures, social media, and CRM. Aggressive underwriting: we manually underwrite over 80 % of our files. Warm exclusive leads. Ability to originate nationally. Competitive compensation plan, including a base plus commission. Benefits Comprehensive healthcare plans for you and your family. Discretionary 401(k) match of 50 % of the first 4 % of pay contributed. Access to several fitness, restaurant, retail, and other discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses. Educational reimbursement. Contributions to the Carrington Charitable Foundation. Seniority Level Entry level Employment Type Full-time Job Function Finance and Sales #J-18808-Ljbffr Carrington Holding Company, LLC

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