Job Description

Job Description

Job Description

Description

Become a Part of the UpdatePromise Team

UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream, innovate and create. Our culture thrives by embracing diversity and rewarding imagination. We seek achievers, leaders and visionaries. At UpdatePromise it’s about each person bringing skills and passion to a challenging and constantly evolving world of technology.

UpdatePromise is a technology company. From our flagship Auto-Body Review product that changed an industry, to our full suite of products geared towards communication and automation, managing big data and providing leading edge engineering and systems support, our teams at UpdatePromise exist to revolutionize the future at the confluence of tech and communication. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally.  Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

• Expertise of the complete Microsoft Office Suite (365, Word, Excel, PowerPoint) and the Windows OS. 
• Expertise on the Apple OSX operating system with the ability to set up and troubleshoot issues with the OS and its applications. 
• Knowledge of Linux OS, specifically Ubuntu and how to prepare, setup, and troubleshoot issues. 
• ISO and PCI/DSS compliance, including but not limited to, full survey, audit and documentation. If needs are necessary, implementation and maintenance of all changes of the programs. 
• Asset Management, procurement and tracking of all Company issued hardware and software. 
• Knowledge with troubleshooting various types of hardware, including but not limited to Apple Desktops, Apple Laptops, Apple iPads, Apple iPhones, Microsoft Surface devices, and other desktop/laptop platforms. 
• Knowledge of virtualization.
• Knowledge of VPN remote software and RDP setup from start to finish.
• Understanding of DNS, DHCP, WINS and TCP/IP.
• Ability to follow escalation procedure within IT Operations 

• Supervising daily operations of network and server infrastructure
• Aligning IT infrastructure with current and future business requirements and goals
• Managing IT budgets, forecast, handling cash flow and enforcing cost-effectiveness
• Evaluating risk, developing network recovery and backup processes
• Assessing and purchasing new and replacement hardware
• Assuring that IT activities are within the limits of applicable laws, codes and regulations
• Testing, troubleshooting and adjusting information systems to operate effectively
• Implementing security of the network, data and its storage and communication systems

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