Job Description

Train on site/ Home Office Program This position requires you to complete training on site at 14000 Citicards Way, Jacksonville FL 32258. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required. Attached resume is required in order to move to Interview We Offer: Competitive rates start at $20.05/hr! Day 1 Health Benefits! State of the Art facility Flexible Work Strategies Collaborative team environment 401(k) match Tuition Reimbursement The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues. Responsibilities: Assist with evaluating and resolving service inquiries from clients across different platforms Effectively use various computer systems to complete assigned tasks and address account inquiries Develop and maintain working knowledge of specific groups of Citi products and services Analyze and identify potential risks and identify solutions that meet client needs Complete assigned tasks in an accurate and efficient manner Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years’ work experience in a related role Proficient in Microsoft Office and Windows Operating Systems Demonstrated experience solving customer service inquiries Effective verbal and written communication skills Ability to work in a fast pace environment Excellent technical and data entry skills, including the utilization of a 10-key touchpad Proven ability to navigate multiple systems and customer service platforms concurrently Education: High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Attached resume is required in order to move to Interview Working at Citi: See what it’s like to work in Customer Service #CustomerSupport ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Service ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Jacksonville Florida United States ------------------------------------------------------ Primary Location Full Time Salary Range: $41,600.00 - $53,600.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: May 26, 2026 ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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