Job Description

Agent, Reservations (Local Applicants Preferred)

Love helping people plan amazing getaways? You might be the perfect fit. We're looking for a friendly & organized person to join our team as a Reservations Agent. You'll be the go-to person for guests looking to book their next adventure! Join a team that turns vacations into lifelong stories. Be the reason someone's trip becomes unforgettable.

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Fairbanks Transportation and Guest Services

Workplace type: Onsite

This role's hiring manager: Alyssa Littell View Alyssa's Profile

No Company Subsidized Housing Available

• Applies knowledge of Company products, services, and policies to evaluate customers' needs, provide information, and book excursions.
• Performs a variety of intermediate clerical and general office tasks.
• Routinely processes data, documents, and correspondence.
• Uses a computer to enter and retrieve information.
• Answers telephones.
• Processes mail, faxes, and deliveries.

Requirements

• Proficiency in computer business applications, with working knowledge of word processing programs, computerized accounting or data entry systems, and spreadsheet applications.
• One year of experience in positions involving clerical assignments.
• A current, valid Alaska driver's license, with a clean driving record, may be required.
• Must pass a pre-employment background check.
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to bend, squat, and kneel as well as lift up to 55 lbs while demonstrating a safe technique.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.

About Holland America/Princess Alaska-Yukon Land Operations

We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memorieswhether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car. Our teams participate in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests. HAP is committed to a diverse, equitable, and inclusive work environment.

Our Hiring Process

Stage 1: Applied

Stage 2: Your Interview

Stage 3: Offer

Stage 4: Satisfactory Background Check

Stage 5: Hired

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