User Experience (UX) Researcher Job at Axelon, Boston, MA

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  • Axelon
  • Boston, MA

Job Description

Job Title: User Experience (UX) Researcher
Location : Remote
Duration : 6-Month Contract

Overview:
  • Independently plan and execute research across digital assets to improve experiences for customers, agents, adjusters, call center reps, and underwriters.
  • Partner with product, design, IT, and business teams to ensure user-centered design solutions.
Key Responsibilities:
  • Lead complex research initiatives to define and improve insurance digital experiences.
  • Conduct qualitative and quantitative research (usability testing, surveys, interviews, card sorts).
  • Develop user personas, journey maps, and actionable insights to influence business decisions.
  • Communicate findings clearly to stakeholders, including executives.
  • Collaborate with cross-functional teams to integrate user insights into product strategy.
Qualifications:
  • 5 years of UX Research experience in corporate or agile environments.
  • Bachelor's in Human Factors, HCI, or related field (Master's preferred).
  • Expertise in qualitative research methods and UX tools (Qualtrics, UserZoom).
  • Strong analytical, storytelling, and communication skills.
  • Experience working with cross-functional teams and influencing business decisions.
  • Proficient in Microsoft Office.
Preferred:
  • Experience in insurance, financial services, or regulated industries.
  • Familiarity with agile processes, Lean UX, and Design Thinking.
  • Quantitative research experience.
  • Commitment to diversity, inclusion, and collaborative work.

Job Tags

Contract work, Work at office, Remote work

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