Job Description
ROLE RESPONSIBILITIES:
• Responsible for the prompt, efficient, and courteous check in and check out of guests.
• Ensure efficient communication with team members, vendors, and guests.
• Maintain a welcoming attitude and respond to all service questions and requests.
• Responsible for safeguarding both the hotel’s guests and its assets by following all established in the hotel’s policies and procedures.
• Responsible for collecting payment for services rendered during a guest stay, and for meeting many other guests needs during their stay.
• Responsible for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.
• Ensuring your uniform, personal appearance, and communications are professional.
• To take accountability for the total hotel operation during the overnight shift
• Ensure that all hotel guests receive warm, friendly, professional and efficient reception and departure service during the overnight shift consistent to the established standards of the hotel
• To be fully aware of all hotel reservations procedures, credit policies, room rates, availability restrictions, confirmation and cancellation policies
• To be fully aware of all hotel services and facilities and be able to promote them whenever possible
• To ensure that overnight activities ensure the highest levels of safety and security of hotel guests and employees
• To be fully aware of and maintain communication with Restaurant night management regarding closing times and procedures
• To supervise and direct the activities of other hotel over night staff members
• To ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the General Manager
• Be fully conversant and be able to operate all functions of the hotel’s Property Management System
• To ensure the professional handling of all late room and cancellation, no shows
• To exchange and compile Occupancy Report for the chosen hotels within the vicinity
• To have general knowledge of hotel’s operating systems such as Air Conditioning, Heating, etc and be able to report and describe any malfunctions to “on call” Engineering Department
• To be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel’s standard
• To maintain communication with the Front Office by recording all relevant information in EOS Report
• To perform handover with AM Front Office Manager/Shift Leader
• Ensure that all overnight reports are compiled and distributed accurately and on time
• To be fully aware of and strictly observe at all times, fire safety, precaution and evacuation procedures
• To exhibit sound professional judgment, adhering to established hotel standards, when accepting any “walk-in” guests
• To accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk
• Ensure that all Front of House areas are kept clean and tidy creating a professional impression for all guests and employees
• To be fully aware and adhere to Health Safety and Fire Procedures
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