Job Description

Job Description

Job Description

Night Auditor Holiday Inn Brookfield, WIHoliday Inn Brookfield is seeking a reliable and detail-oriented Night Auditor to join our team. This position is responsible for overseeing the hotel during overnight hours while ensuring smooth front desk operations and completing daily financial reconciliation.

The Night Auditor plays an important role in maintaining guest service standards, operational accuracy, and compliance with IHG brand standards and the IHG One Rewards loyalty program.

Position OverviewThe Night Auditor is responsible for managing the front desk during overnight hours, assisting guests, balancing the hotels daily financial transactions, and preparing reports for the next business day.

This role combines guest service responsibilities with accounting and operational duties to ensure the hotels daily operations close accurately and efficiently.

Key ResponsibilitiesGuest Service

Welcome and assist late-night arrivals and overnight guests
Provide professional check-in and check-out services
Respond to guest requests and resolve concerns in a timely manner
Ensure a safe and secure environment for all guests during overnight hours

IHG One Rewards Loyalty Program

Recognize and deliver benefits for IHG One Rewards members
Ensure loyalty members receive proper recognition during check-in
Promote and enroll guests in the IHG One Rewards loyalty program when appropriate
Deliver service that reflects the hospitality standards of an IHG brand hotel

Night Audit & Financial Responsibilities

Perform daily night audit procedures and financial reconciliation
Balance room revenue, payments, and system transactions
Generate daily financial and operational reports
Ensure all guest accounts are accurate and properly balanced
Prepare the hotel system for the next days operations

Front Desk Operations

Manage reservations, room assignments, and guest accounts
Process payments and maintain accurate billing records
Handle guest calls and requests during overnight hours
Coordinate with housekeeping and maintenance teams when necessary

Brand Standards Compliance

Follow IHG brand standards and service expectations
Use hotel systems such as Opera PMS and IHG operational tools
Ensure proper handling of reservations and guest billing procedures
Maintain professional appearance and service delivery standards

Qualifications Previous hotel front desk or night audit experience preferred
IHG hotel experience is a plus
Strong attention to detail and organizational skills
Basic accounting or financial reconciliation experience preferred
Strong computer skills and ability to learn hotel systems
Ability to work independently and manage overnight responsibilities
Excellent customer service and communication skills

What We Are Looking ForWe are seeking candidates who:

Are dependable and responsible
Have strong attention to detail
Provide excellent guest service
Are comfortable working overnight shifts
Maintain professionalism and accountability

Why Join Holiday Inn Brookfield? Opportunity to work with a respected IHG brand hotel
Supportive and professional team environment
Competitive pay based on experience
Opportunity to grow within the hospitality industry

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