Job Title: Major Incident Management (MIM) & NOC Lead (10+ Years)
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Location: Wilmington, DE
Role Summary:
The Major Incident Management & NOC Lead is responsible for end-to-end command and control of the enterprise’s 24x7 operational monitoring and incident response. This role leads the MIM and NOC function, drives Major Incident (P1/P2) execution, ensures rapid service restoration, and continuously improves operational maturity through problem management, automation, observability enhancements, and SLA governance.
This role requires a mix of strong incident leadership, technical depth across infrastructure and applications, and people/process management to ensure stability, availability, and performance across critical services.
Technical Skills (Must Have):
A) Monitoring / Observability
B) Incident / ITSM Platforms
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