Major Incident Manager Job at Yochana, New Castle, DE

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  • Yochana
  • New Castle, DE

Job Description

Job Title: Major Incident Management (MIM) & NOC Lead (10+ Years)

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

Location: Wilmington, DE

Role Summary:

The Major Incident Management & NOC Lead is responsible for end-to-end command and control of the enterprise’s 24x7 operational monitoring and incident response. This role leads the MIM and NOC function, drives Major Incident (P1/P2) execution, ensures rapid service restoration, and continuously improves operational maturity through problem management, automation, observability enhancements, and SLA governance.

This role requires a mix of strong incident leadership, technical depth across infrastructure and applications, and people/process management to ensure stability, availability, and performance across critical services.

Technical Skills (Must Have):

A) Monitoring / Observability

  • Hands-on experience with NOC tooling and observability platforms such as:
  • Splunk / ELK, Datadog, Dynatrace, New Relic, AppDynamics
  • Prometheus/Grafana, CloudWatch/Azure Monitor
  • Strong understanding of event correlation, alert tuning, noise reduction, and dashboarding.

B) Incident / ITSM Platforms

  • Strong working knowledge of ServiceNow (Incident, Problem, Change, Knowledge, CMDB) or equivalent ITSM tools. xywuqvp
  • Experience designing workflows, SLAs/OLAs, routing rules, and automation integrations.

Job Tags

Night shift

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