Job Description

Job Description

Job Description

We are looking for an experienced IT Manager/Director to oversee and optimize our organization's IT operations in Madison, Wisconsin. This is a contract-to-permanent position, offering a dynamic opportunity to lead teams, manage infrastructure, and drive IT strategies in the semi-conductor and electric component manufacturing industry. The ideal candidate will bring strong leadership skills and a comprehensive understanding of service desk management, security, and infrastructure.

Responsibilities:
• Lead and manage the IT department, including service desk operations, infrastructure, and security protocols.
• Oversee performance reviews and ensure alignment with organizational goals for IT staff.
• Implement and maintain Active Directory, backup technologies, and Cisco systems to support business operations.
• Manage cloud ERP systems, including QAD, and ensure seamless configuration management.
• Develop and maintain vendor relationships to optimize technology solutions and cost efficiency.
• Utilize Jira Service Desk and Confluence tools to streamline service desk ticketing and problem resolution.
• Ensure superior customer service by fostering a responsive and efficient IT support environment.
• Monitor and optimize IT hardware and software systems for peak performance.
• Evaluate and manage talent pipelines within the IT team to support organizational growth.
• Drive continuous improvement initiatives within IT operations and service delivery.• Proven experience in IT management or leadership roles within a technical environment.
• Strong knowledge of Active Directory, Cisco technologies, and backup systems.
• Expertise in cloud ERP systems, such as QAD, and configuration management.
• Proficiency with Jira Service Desk, Confluence, and other Atlassian tools.
• Demonstrated ability to oversee service desk operations and manage ticketing systems.
• Skilled in vendor management and fostering effective partnerships.
• Excellent communication and customer service skills to support internal and external stakeholders.
• Familiarity with performance review processes and talent development within IT teams.

Job Tags

Permanent employment, Contract work

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