Job Description

Overview Remote Work-at-Home | Canada MCI is a technology-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across multiple industries. Our contact centers are powered by on-site and remote agents, leveraging technologies to enhance customer journeys, drive scalability and reduce costs. We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our team. You will provide professional and efficient support to French-speaking customers across multiple channels, acting as the first point of contact to assist customers with inquiries, resolve issues, and ensure a positive customer experience. This role is ideal for individuals who are passionate about customer service, highly organized, and able to communicate effectively in both French and English. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities Provide exceptional customer support to French-speaking customers via phone, email, and chat. Handle customer inquiries, complaints, and requests in a professional and timely manner. Accurately capture and update customer information in internal systems and CRM platforms. Troubleshoot and resolve customer issues while maintaining high service standards. Escalate complex issues to the appropriate internal teams when necessary. Maintain detailed and accurate records of all customer interactions. Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics. Follow company policies, procedures, and compliance guidelines. Collaborate with team members and other departments to ensure seamless customer support. Qualifications High School Diploma/GED Fluency in French and English (spoken and written) is essential Previous experience in a customer service or call centre environment, preferably within a BPO environment Strong verbal and written communication skills Ability to handle high volumes of customer interactions while maintaining quality service Basic computer literacy and experience working with CRM or ticketing systems Strong problem-solving skills and the ability to remain calm under pressure Nice to Have Additional language skills Experience supporting international customers Familiarity with customer service platforms or CRM systems Experience working in a fast-paced, target-driven environment Strong administrative and organizational skills About MCI (Parent Company) MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions and exceptional experiences. We assist with business process outsourcing, staff augmentation, contact center services, and IT needs. MCI employs 10,000+ professionals with 150+ client partners across North America and beyond. Conditions of Employment All MCI locations: Must be authorized to work in the country where the job is based. Subject to program and location: Must be willing to submit to a level II background/security investigation and fingerprint check. Job offers are contingent on results. Must be willing to submit to drug screening (does not apply in Canada). Physical Requirements This job operates in a professional office environment. The role is largely sedentary and requires using a computer and headset; may involve moving and lifting up to 40 pounds occasionally. Reasonable Accommodation In accordance with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request for qualified applicants or employees with disabilities, unless it would cause undue hardship. Please contact Human Resources for accommodation requests. Diversity and Equality MCI embraces diversity and is committed to providing an equal opportunity work environment. All employment decisions are based on merit and qualifications. All applicants will be considered without discrimination on age, race, color, religion, sex, national origin, disability, or protected status. MCI complies with local and federal requirements and will consider applicants with criminal histories where permitted by law. #J-18808-Ljbffr

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