Job Description

Fraud Detection Specialist

Responsible for the detection and prevention of fraud across multiple systems and products. Responsible for making independent decisions including identification, investigation, and resolution of fraud cases.

Essential Duties and Responsibilities:

• Ability to proficiently use a variety of fraud management tools and systems to identify, investigate and mitigate fraud activity across multiple products and services.
• Understanding of all applicable regulations to ensure any information provided is in compliance.
• Use critical thinking skills to make well supported decisions relative to the alert type and risk identified.
• Utilize internal and external applications to assist in the investigation and research of all applicable alerts and risk identified.
• Investigates and escalates document manipulation cases, first party fraud concerns, and identity theft disputes on applications and accounts for the portfolio to Fraud Investigator 2 or Fraud Manager.
• Identifies and escalates potential fraud trends, rings, and scams to Fraud Investigator 2.
• Makes recommendations on improved or new operational procedures which help mitigate fraud, reduce false positives, and increase efficiencies.
• Logs and maintains fraud incidents within Truist's fraud case management system.
• Participates in fraud related projects assigned by management.
• Performs daily review of funding files to identify fraud, misrepresentation, or customer service issues while escalating urgent issues to management's attention.
• Submits timely completion and response to the BSA/AML teams for OFAC review, documentation requests, and general inquiries and escalates to management as needed.
• Meet/exceeds monthly performance requirements as evidenced by Ongoing Reviews.

The annual base salary for this position is $65,000 to $95,000.

Required Qualifications:

• Bachelor's Degree
• Ability to work in a fast-paced, multitasking, and team-oriented environment
• Strong verbal and written communication skills
• Ability to focus on tasks at hand, interpret information logically to solve problems, and answer questions via phone and email appropriately
• Ability to provide clients and teammates with excellent service

Other Job Requirements / Working Conditions:

Sitting/Standing/Walking/Bending/Lifting

Visual / Audio / Speaking

Manual Dexterity / Keyboarding

Availability

Travel (Must select one) Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

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