Job Description
HOURS:
40
SCHEDULE:
This position is remote eligible for up to 40% of the time. The shift is
typically Monday - Friday between the hours of 7:00am - 7:30pm. The ability to
work a rotational shift, Saturdays, and be on-call 24x7x365 is required
dependent on business need.
COMPREHENSIVE BENEFITS:
ESL offers a competitive benefits package which focuses on providing a work life
balance for all employees. Our benefits include robust options such as our
wellness program, family assistance plan, 401k with match, paid volunteer time
and Learning & Development training among many others.
PAY AND INCENTIVE PLAN:
Starting Pay: $91,000 Pay Range: $80,454 - $101,426
In addition to competitive pay and benefits, we offer an annual
performance-based incentive that rewards eligible employees for their
contributions to our success.
PURPOSE:
The Fraud Investigator is a senior-level role responsible for managing complex
fraud investigations, ensuring regulatory compliance, and collaborating with law
enforcement. This position requires expertise in fraud detection, case
management, and compliance standards to protect ESL Federal Credit Union and its
members from fraud risk, loss, and reputational harm.
ACCOUNTABILITIES:
Complex Fraud Investigation and Case Resolution
* Conduct comprehensive investigations on high-risk fraud cases, including
identity theft, account takeovers, and unauthorized transactions.
* Collect and analyze evidence, document findings, and make determinations on
fraudulent activities, maintaining thorough case records.
* Work directly with impacted members to resolve cases and implement preventive
measures.
* Keep members informed of their case status and the next steps, ensuring they
understand timelines and expected outcomes.
Law Enforcement and External Collaboration
* Serve as the primary point of contact for law enforcement agencies, sharing
relevant case information and supporting criminal investigations.
* Develop and maintain relationships with law enforcement and other financial
institutions to enhance fraud detection and response efforts.
Internal Collaboration and Fraud Education
* Collaborate with departments such as Risk, Compliance, and Operations to
develop fraud prevention strategies and strengthen cross-functional efforts.
* Conduct fraud awareness training for team members, sharing insights on
emerging fraud tactics and industry trends.
Regulatory Compliance and Reporting
* Ensure all investigations comply with BSA, AML, KYC, and other regulatory
requirements.
* Prepare and submit Suspicious Activity Reports (SARs), as required, and other
regulatory filings as needed, maintaining accuracy and timeliness.
Proactive Risk Assessment and Prevention
* Identify trends and vulnerabilities within ESL’s systems, recommending and
implementing fraud prevention controls to mitigate risk.
* Stay updated on regulatory changes, incorporating new practices into fraud
detection processes.
QUALIFICATIONS:
- Bachelor's degree or 4 years of directly related experience required
- In addition, 5+ years of fraud, risk management, or operational experience,
preferably at a financial institution
* Familiarity with financial regulations, including Bank Secrecy Act (BSA),
Anti-Money Laundering (AML), and Know Your Customer (KYC) requirements
* Extensive experience in resolving conflict, conducting
investigations/interviews while maintaining composure
* Strong analytical skills, attention to detail, and ability to handle complex
cases
* Ability to work a rotational shift, Saturday’s, and be on-call 24x7x365
dependent on business need
* Excellent written and verbal communication for effective member and law
enforcement interaction
- Knowledge of regulatory requirements and experience in regulatory reporting
- Excellent verbal and written communication to interact professionally with
members, colleagues, and law enforcement
* Ability to explain complex fraud cases clearly and concisely to non-technical
stakeholders
* Competence with Microsoft Office Suite (Excel, Word, Outlook) for reporting
and documentation
* Exceptional attention to detail to ensure accuracy in case documentation,
reporting, and compliance adherence
* Ability to adapt quickly to changing fraud trends, regulatory updates, and
internal processes
* Resilience to manage stress in a fast-paced environment, especially during
periods of high alert activity
* Strong ability to analyze transaction data, identify suspicious patterns, and
assess risk
* Ability to explain complex fraud cases clearly and concisely to non-technical
stakeholders
* Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose
to help our community thrive and prosper
PREFERRED QUALIFICATIONS:
- Bachelor's degree preferred
- Certified Fraud Examiner (CFE) preferred or willing to obtain within 12
months
We’re committed to diversity, equity, and inclusion. We believe we are a
stronger, more successful organization because of this commitment. We strive to
ensure a robust talent pool of qualified candidates with a variety of skillsets
and capabilities for all our openings. We hire great people and welcome all new
hires to our award-winning work environment, which has been recognized by the
Great Place to Work Institute since 2010.
#LI-JF1
#LI-Hybrid
Job Tags
Full time, Work at office, Remote work, Monday to Friday, Shift work