Job Description

Pay: $19.00 - $25.00 per hour DOE Overview Join our dynamic team as a Customer Service Representative in our fast-paced call center environment! This energetic role is perfect for individuals who thrive on helping others, possess excellent communication skills, and enjoy engaging with diverse clients. As a vital link between A-One Refrigeration and its customers, you will deliver exceptional support, resolve inquiries efficiently, and contribute to building lasting client relationships. Whether bilingual or multilingual, your language skills will enhance our ability to serve a broad customer base. This paid position offers an exciting opportunity to develop your sales and customer support expertise while making a meaningful impact every day. Responsibilities  Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills  Provide outstanding customer support by addressing inquiries, resolving issues, and offering tailored solutions  Conduct data entry accurately into our systems, maintaining detailed records of all customer interactions  Support sales initiatives by identifying opportunities to promote additional products or services that meet client needs  Collaborate with CSR Department manager and CSR team members to improve call center processes and enhance overall customer experience Experience  Previous call center experience or customer support roles preferred but not required; training provided for motivated candidates  Bilingual or multilingual abilities are highly valued to serve our diverse clientele effectively.  Familiarity with Microsoft Office applications and basic computer skills for data entry and documentation  Demonstrated ability to handle high call volumes efficiently while maintaining quality service  Experience in sales or upselling techniques is advantageous but not mandatory  Ability to analyze customer needs quickly and provide appropriate solutions with confidence Starting pay reflects entry-level skills, with higher compensation available for candidates with advanced experience. Applicants must have at least 3 years of office experience and be proficient in Microsoft Word, Excel, Google Sheets, and Outlook. HVAC experience is preferred. Bilingual candidates are preferred. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law. Pay: $19.00 - $25.00 per hour

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

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