Job Description

Dispatcher/Customer Service Representative

Security Services Northwest, Inc. (SSNW) is your full-service security company. Founded in 1977, we offer professional and complete security services for residential, commercial, and industrial customers in Washington, Oregon, California, Wyoming, Idaho, Utah and Alaska.

Security Services Northwest is a nationally recognized supplement for Department of Defense anti-terrorism force protection.

From providing armed and unarmed security officers and patrol services to installing burglar alarms and camera systems, Security Services Northwest, Inc., provides our customers with the highest level of service. We have an exceptional, experienced team to assist you in mastering your skills, with great growth opportunity.

If you're passionate about always doing your best work, making an essential contribution, and serving with kindness and humility, please consider applying today! People are at the heart of our business, and we're always looking for new people to join our family of professionals!

"Work Hard, Be Kind."

Benefits:

• $21/hour
• Health Insurance
• Dental Insurance
• Vision Insurance
• Employee Assistance Program
• Paid Time Off (PTO)/Holidays Paid at time and a half if worked
• Opportunity for overtime

SSNW is a drug-free workplace.

SSNW is seeking a full-time Day or Swing Shift Dispatcher/Customer Service Representative for our corporate headquarters in Sequim, WA.

• Dispatchers monitor burglary, fire, and medical alarms for hundreds of customers
• Dispatch alarms to the appropriate agency.
• Answer phones, take messages, and dispatch calls for answering service customers
• Perform a variety of computer tasks and other office duties.

As a 24/7 operation, we have multiple shifts available each day with weekend and holiday work, and variable days off. Applicant must be comfortable with multi-tasking, a high-stress work environment, and the work pace changing drastically at times.

Requirements:

• Must be able to pass an office efficiency checklist:
  • Typing test - 40 WPM minimum
  • Take sample calls with messages, dispatch call
  • send email, fax, etc...
  • Navigate between screens
  • Put calls on hold, transfer calls
  • Excel, Word, Microsoft 365

Shift:

• 10-hour shift
• Swing shift
• Day shift
• Night shift
• Monday to Friday
• Weekend availability
• Holidays

Work setting:

• In-person

Ability to commute:

• Sequim, WA 98382: Reliably commute or planning to relocate before starting work (Required)
• Must be able to come into the office every day

Experience:

• Dispatching: 1 year (Preferred)
• Office or Clinical work

SSNW is committed to protecting the privacy and confidentiality of applicant and employee information.

Security Services Northwest is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories provided by law will in no way affect the decision regarding an employment application. Security Services is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or accommodation due to disability for any part of the employment process, please contact us!

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