Call Center Agent - Nights B Job at Hallcon, Lenexa, KS

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  • Hallcon
  • Lenexa, KS

Job Description

Call Center Agent (In-Office, Night Shift B Schedule)

Position: Call Center Agent (In-Office, Night Shift B Schedule)

Location: Lenexa, KS

Pay: $18.30 ($16.80/hour + $1.50 Nights Differential)

Schedule: 4:50 PM - 5:00 AM // Thursday, Friday, Saturday, and Alternate Wednesday

Company Overview

Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clientsincluding railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights.

About the Role

We're seeking a reliable, detail-oriented Driver Call Center Agent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry.

What You'll Do
  • Coordinate and ensure timely coverage of driver trips
  • Monitor trip accuracy and provide support where needed
  • Escalate issues to field operations or customers when appropriate
  • Maintain up-to-date and accurate records in our internal systems
  • Communicate professionally with field management and other team members
  • Take on additional tasks as assigned
Why You'll Love Working Here
  • Meaningful work that keeps essential industries moving
  • Supportive, responsive leadership and a collaborative team culture
  • Equipment provided and systems in place to help you succeed
  • Opportunity to grow within a stable, purpose-driven organization
  • High autonomy with clear expectations
  • Competitive pay and benefits in a casual, professional work setting
What We're Looking For
  • Excellent attendance and reliabilityyour presence matters
  • Strong typing and 10-key skills
  • Solid phone communication and customer service abilities
  • Comfortable working in an office environment
  • High school diploma or equivalent
  • 6+ months of dispatch or customer service experience (preferred)

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

Job Tags

Casual work, Work at office

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