Call Center Agent (100% Remote) **US ONLY** Job at Perun HR, United States

NG9oM3RHRFNiRHI5K0EzSS96bDlCWG1QWFE9PQ==
  • Perun HR
  • United States

Job Description

About the job Call Center Agent (100% Remote) **US ONLY**


JOB OVERVIEW:
• Customer Care Representative Full-Time
• Reports to Customer Care Team Lead
• 100% Remote -- work from home!

RESPONSIBILITIES:
• Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
• Delivers quality customer satisfaction with every contact
• Meets key individual productivity metrics in line with department goals
• Displays understanding and follow through with policies and guidelines
• Communicate to management regarding issues
• Other duties as assigned

SKILLS:
• Strong verbal and written communication skills
• Fast typing speed (at least 50 wpm or above)
• Tech-savvy and a fast learner
• Customer-focused
• Ability to work under stress to achieve targets
• Previous experience with Zendesk is a plus
• College degree or equivalent preferred

EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS:
• A desktop or laptop (2015 or newer, Mac or PC)
• A voice-capable headset, and a webcam to carry out training and work duties.
• Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.
• A (non-public) dedicated workspace that is free from noise or distraction

Job Tags

Full time, Remote work, Work from home

Similar Jobs

B & B FLOOR COVERINGS INC

Residential Carpet & Tile Installer Experience Job at B & B FLOOR COVERINGS INC

 ...Job Description Job Description Residential Carpet & Tile Installer B&B Floor Coverings is a growing commercial and residential floor covering company located in Dryden, NY and does residential jobs in a wide radius in NYS. We have been in business for over 33 years... 

Getnooks

Senior Software Engineer, Voice AI Job at Getnooks

 ...Toast, and hundreds more. For more information, visit Nooks.ai Own backend infrastructure for real-time audio/video calling (Twilio, Salesfloor, A/V quality, recordings, transcriptions) to deliver a dialer that scales reliably to 10 volume. What youll do:... 

C.R. England

Class A Hazmat Local Truck Driver Job at C.R. England

 ...with a mostly home daily hiring routine, hiring experienced CDL A drivers. Valid CDL-A plus 3+ months of Class A CDL experience...  ...with the exception to loads to Chinle, they will be overnight Hazmat preferred upon hire. Drivers will be required to obtain the Hazmat... 

Essel Environmental

Arborist Job at Essel Environmental

 ...Essel Arborist Position Essel is currently seeking an experienced and passionate Arborist to join our team. As an Arborist, you will be responsible for the assessment, care, and maintenance of trees on residential and commercial properties. The ideal candidate will... 

DW Simpson

Senior Actuarial Associate - Hybrid Job at DW Simpson

 ...presents clear opportunities to advance in knowledge and responsibilities.A leading specialty insurance provider is seeking a Senior Actuarial Associate to join their experienced and diverse team. This individual will provide support to financial reinsurance transactions...