Job Description

Bilingual Customer Service & Language Specialist (Korean) (W-2 Employee)

Location: Onsite, Bellevue, WA

Schedule: MondayFriday, 9:00 AM 6:00 PM (PST)

Employment Type: Full-time, W-2

Languages Needed

Korean

About the Role

Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Korean) to join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.

Key Responsibilities

Interpretation & Customer Support

• Deliver real-time OPI/VRI interpretation services in Korean and English
• Assist interpreters with completing and updating profiles and documentation
• Follow up with interpreters to ensure records are current and compliant
• Maintain clear and professional communication with interpreters and internal teams
• Handle sensitive information with confidentiality and accuracy
• Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
• Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
• Proactively troubleshoot scheduling issues, providing timely and effective solutions

Requirements

Strong bilingual proficiency in English and Korean

Excellent communication, organization, and customer service skills

Strong attention to detail and ability to manage administrative documentation

Ability to work full-time, on-site (MondayFriday, 8:00 AM5:00 PM PST or 8:30 AM5:30 PM PST)

Prior interpretation experience preferred

Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)

Education & Professional Background

Bachelor's degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)

Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation

Work Environment & Screening Requirements

This is a full-time, on-site position based at our Bellevue, WA corporate office

Remote work is not permitted

Candidates must pass a full-panel drug and alcohol screening and a national criminal background check

Compensation

Up to $25 per hour, depending on qualifications and relevant experience

Full benefits package available, including medical insurance

Join our team and contribute to delivering exceptional language services to our diverse clientele.

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