Job Description

Appraisal Coordinator - Estreet

The Appraisal Coordinator - eStreet is responsible for supporting the day-to-day operations of the Corporate Appraisal Department. This role oversees ordered and completed appraisals across Direct-to-Consumer, Retail, and TPO channels while ensuring all compliance requirements are met.

The Appraisal Coordinator - eStreet collaborates closely with Underwriting, Processing, and Production teams to maintain workflow efficiency, monitor appraisal progress, and manage conditions. This position is authorized to communicate directly with appraisers to facilitate timely completion and resolve issues as needed.

Essential Functions, Duties, and Responsibilities

Appraisal Order Management

• Manage and prioritize a designated region of appraisal orders.
• Monitor and maintain workflow efficiency within the Loan Origination System (LOS).
• Track appraisal assignments from order date through final completion.
• Ensure timely follow-up and status updates throughout the appraisal lifecycle.

Reporting & Tracking

• Create and maintain reports to monitor appraisal pipelines and performance metrics.
• Identify delays, workflow bottlenecks, or compliance concerns and escalate, as necessary.
• Maintain accurate documentation and system updates.

Client & Department Support

• Assist clients with appraisal ordering processes and management of appraisal-related conditions.
• Communicate directly with appraisers to coordinate assignments and resolve issues.
• Collaborate with Underwriting, Processing, and Production departments to ensure operational alignment.

Qualifications and Education Requirements

• High school diploma or equivalent required.
• 1+ year of related experience preferred.
• Mortgage industry experience preferred.
• Experience working in a fast-paced, production-driven environment preferred.

Skills, Abilities, and Knowledge

• Strong organizational skills with attention to detail.
• Ability to work efficiently and accurately under deadlines.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and manage multiple assignments.
• Sound judgment and careful decision-making skills.
• Team-oriented mindset.
• Basic computer proficiency and ability to navigate workflow systems.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
• Light lifting and carrying (up to 2025 lbs.)

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